Pickup Policy

1. Order Processing Time

All orders are processed within 1–2 business days.

Orders are not processed on weekends or holidays.

If we are experiencing a high volume of orders, pickup preparation may be delayed by a few days.

If there will be a significant delay, we will contact you via email or phone.

2. Local Pickup Only

Sox World Inc. currently offers local pickup only.

We do not provide standard shipping or delivery services.

All orders must be picked up at our warehouse location during business hours.

Please wait until you receive a pickup confirmation before visiting our warehouse.

If you require special shipping arrangements, please contact Sox World Inc. directly before placing your order.

3. Pickup Confirmation

You will receive a pickup confirmation email once your order is ready.

Please bring your order number and a valid ID when picking up your order.

4. Damages or Incorrect Items

Please inspect your order at the time of pickup.

Sox World Inc. is not responsible for items after they have been picked up.

If you receive a defective or incorrect item, please contact us immediately before using the product.

Refund Policy

Returns

All sales are final after pickup.

Items cannot be returned or refunded after they have been picked up.

Defective items are excluded from this policy and may be reviewed for exchange or replacement.

To be eligible for a defective item claim, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Reported immediately after pickup

Several types of goods are non-returnable, including:

  • Clearance items
  • Special order items
  • Opened packages
  • Gift cards

Refunds

Refunds are generally not accepted after pickup.

If a defective item claim is approved, Sox World Inc. may offer an exchange, replacement, or refund at its discretion.

Exchanges

We only replace items if they are defective or incorrect.

If you need to exchange an item, please contact us before returning to our warehouse.

Privacy Policy

Sox World Inc. values your privacy and is committed to protecting your personal information.

Information We Collect

When you place an order or register on our site, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Order information

How We Use Your Information

We use your information to:

  • Process transactions
  • Communicate order and pickup updates
  • Improve our website and customer service

Your information is never sold or shared with third parties, except as necessary to complete your order.

Data Security

We implement a variety of security measures to maintain the safety of your personal information.

Terms and Conditions

By accessing and using this website, you agree to comply with the following terms and conditions.

Use of Website

You agree not to use this site for any unlawful purpose or in violation of applicable laws.

Products & Pricing

All product descriptions and prices are subject to change without notice.

We reserve the right to discontinue any product at any time.

Product availability may vary due to warehouse inventory changes.

Limitation of Liability

Sox World Inc. shall not be liable for any damages arising from the use of this website or products purchased through it.

Governing Law

These terms shall be governed and interpreted in accordance with the laws of the State of California.

Contact Us

If you have any questions about your order or our policies, please contact us:

Email: helen@soxworldinc.com

Website: https://wholesalesockslosangeles.com